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21 Casino Review

21 Bonus Spins + 121% up to £300

This is why we are happy to tell you that 21 Casino is a very good online casino. With a lot to offer every player, this online casino is here to stay. Players are unlikely to be disappointed with the selection of games, bonuses and promotions, and the level of security. 

21 Casino is an online casino that has much to offer every player, and our review will show you why. 

Overall rating

Bonuses & Promotions

Deposit & Withdrawal Speed

Games Selection

Security & Trust

Customer Service

Overall Rating (average score of above)

21 Casino Details

21 Casino

121% up to £100 first deposit bonus

Founded

2015

Location

Sliema, Malta

Regulation/licence

UK Gambling Commission and the Malta Gaming Authority

Total number of games

1,450+

Overall Experience

Overall, 21 Casino is a very good online casino. With an impressive selection of games on offer and a good welcome offer, players can enjoy spending time at this casino. Throw in the high level of security and customer service and it’s clear you’re onto a winner. This online casino has much to offer every player. 

21 Casino Bonus Offers and Promotions

As with all of the best online casinos, 21 Casino offers players a range of bonuses and promotions. At the time of writing (September 2022), the following bonus offers and promotions were running: 

Welcome Bonus

New players can receive 21 Bonus Spins on Book of Dead (no deposit required). The No Deposit Bonus Spins will be credited automatically upon registering an account. The first deposit entitles players to 121% Deposit Bonus up to £300. Players need to deposit at least £10 into their accounts to get that one, but beware – deposits made via Skrill or Neteller are not eligible for the welcome bonus and if taken, any winnings will be confiscated.

The bonus will be credited automatically to your account and will be reflected in your bonus balance, which you will then have 30 days to use o before the bonus funds expire.

Earn Live Casino Chips

Every Monday, players can earn some live casino chips. All that they need to do is to head to a live lighting roulette game. Players need to complete the in-game objective. As soon as they have, they could earn up to 5 chips. There is a £15 cap on each chip. Players have 7 days to spend the chip voucher. 

You Could Win Live Casino Chips

Players can win live chips every Sunday. A game of Live Speed Baccarat from Evolution must be played. Players will need to complete the in-game objective to receive up to £5 in chips. 

A Share of £200

 Every Saturday, all players can be in with a chance of winning a share of £200. All that they need to do is to join the net winnings tournaments. These tournaments take place on Mega Wheel Live and Sweet Bonanza Live. In order to qualify for a share of £200, players will need to aim for the highest net win. Those who have won a share of £200 will find the money in their accounts on the following Monday.

Get a £10 Bonus

Players can receive a £10 bonus when they play Mega Wheel Live. All that they need to do is deposit £20 and wager on live casino games 10 times. When they do, players will need to claim the £10. The £10 will be added to the player’s account within 48 hours. 

It would be good if more bonuses and promotions were added. Most players love nothing more than feeling as if they have something for nothing. The above selection is not bad, but it’s lacking a little. The welcome bonus could be a little better, by perhaps offering players more than just £5. The higher the welcome bonus, the more players are likely to sign up. 

There is also no VIP program available. While this isn’t a huge issue, the site is missing out. Many players are more than happy to compete against each other in order to win a prize. It is hoped that a VIP program will be added sometime soon as it’s likely to be very popular. 

The bonus offers and promotions found above were correct at the time of writing (August 2022) and they may change at any time. Players should visit the promotions section of the website to see what the latest bonus offers and promotions are. 

21 Casino Deposits and Withdrawals

Players can deposit funds into their accounts using the following methods.

Visa casinos logo

Visa

Mastercard casinos logo

Mastercard

Maestro casinos logo

Visa

PayPal casinos logo

PayPal

Trustly

Skrill

Paysafecard

Neteller

ecoPayz

The minimum deposit is £10 and the money should be in the player’s accounts immediately. There are no charges associated with depositing money. 

All credit to 21 Casino for offering such a low minimum deposit. Some online casinos have a minimum deposit of £20. There is nothing to suggest what the deposit limit is. However, the deposit method used may set its own limit. 

  • Withdrawals 

When it comes to the subject of withdrawals, 21 Casino gets it right. Players can withdraw their funds via a range of different methods these are:

Visa casinos logo

Visa

Mastercard casinos logo

Mastercard

Maestro casinos logo

Maestro

PayPal casinos logo

PayPal

Trustly

Skrill

Neteller

Those who choose to withdraw the money via an e-wallet will find their funds are with them in 24 hours. Other methods take up to 3 days to be deposited in a player’s account. However, this is still quite impressive. Many online casinos make players wait from 7 to 9 days. 

There is nothing to suggest what the withdrawal limit is. However, the withdrawal method used may set its own limit. 

21 Casino Games

21 Casino has more than 1,450 games on offer to every player. The games include the following:

  • Live casino games: Exclusive Infinite Blackjack, Lightning Roulette, Boom City, Monopoly Big Baller, Exclusive Roulette Live, and Exclusive Blackjack 1.

  • Featured games: Rich Wilde and the Book of Dead, Starburst, Amazing LInk Bounty, Fluffy Favourites, Odin’s Gamble, and Fishin’ Frenzy. 

  • New slots and games: Mad Cars, Cygnus 2, Rooster Rumble, Sonic Links, Apache Way, and Power of Golds Valhalla.

  • Casino table games: First Person Deal or No Deal, First Person Roulette, First Person Blackjack, 3 Card Stud, Back Blackjack, and European Roulette.

  • High street games: Centurion, Genie Jackpots, Book of Ra Deluxe, Lucky Lady’s Charm Deluxe, 20p Slot, and Deal or No Deal The Perfect Play

  • Jackpot slots: Irish Riches Megaways, Cleopatra Diamond Spins, Sherlock and Moriarty Wowpot, Gems Gone Wild, Da Vinci’s Mystery, and Hoard of Poseidon. 

  • Slingo games: Slingo Starburst, Slingo Rainbow Riches, Slingo Deal or No Deal, Slingo Sweet Bonanza, Slingo Extreme, and Book of Slingo. 

 

All credit to 21 Casino for offering such a good variety of games. Not every online casino offers as many games as this one. Players have a vast range to choose from, including many different types of games. What this means is there will be something for everyone. 

  • Software Providers

The software providers that 21 Casino works with are: NetEnt, Lightning Box, Betsoft, Elk Studios, Amaya, 2by2 Gaming, NextGen, Thunderkick, 1×2 Gaming, Ezugi, Blueprint Gaming, Quickspin, Aristocrat, Leander Games, and Genesis Gaming.

Each of the above providers ensures that 21 Casino can offer players many different high quality games. All credit to 21 Casino for working with a wide variety of software providers. It just goes to show that this casino wants players to enjoy themselves. 

21 Casino Trust and Security

All No Deposit casinos need to make sure that their level of security is nothing short of impressive. Thankfully, this is an area where 21 Casino seems to excel. This online casino uses Secure Socket Layer (SSL) encryption. What this means is that hackers are a lot less likely to gain access to any player’s data. This is because the data is scrambled which makes it almost impossible to read. In addition to this, every player’s money is also kept very safe. 

Players can upload their personal information and deposit funds without needing to worry. It’s clear that 21 Casino does what it can to keep players’ accounts safe. 

Safer Gambling

21 Casino seems to do what it can to keep players safe. In addition to making sure their data are protected, this online casino can help players to set gambling limits. Should a player be concerned about how often they gamble, there is help available.

Some of the safer gambling options available are:

  • Deposit limit – Players can set a deposit limit ensuring they can only deposit a certain amount of money each day, week, or month. The deposit limit has no impact on individual bets or how much a player can wager. 

  • Loss limit – Should a player have lost a specific amount of money, they will not be able to place a bet until the set time has run out. Players can set a loss limit on a daily, weekly, or monthly basis. As soon as the allotted time has passed, players can bet again. 

  • Session limit – 21 Casino knows that players can easily stay online for long periods of time. This is why the casino lets players set session limits. Players can limit how long they can stay online every day, week, or month. As soon as the session limit has been reached, players will be logged out. They can log back in again when the allotted time has passed. 

  • Wagering limits – It can be relatively easy for some players to wager quite a lot of money. However, wagering limits work to ensure that players don’t spend too much. As soon as the wagering limit has been reached, players are unable to place a bet. Players should note that the wagering limit has no effect on the deposit or withdrawal limits.
     
  • Reality check – Players can be shown how much time they have spent online during the current session. This reality check can help players to limit how much time they spend at 21 Casino. All that they need to do is set a reminder. A pop-up will appear once they have been online for that specific amount of time. Players can choose to log out or continue to play, should they wish to. 

  • Time out – Should a player be concerned about how much time they spend online, they can opt to take time out. Players can choose to take a time out that lasts from 24 hours to up to 6 weeks. Players will be unable to log into their accounts during this time. Should a player wish to end the time out session they will need to ask customer services. 

  • Self-exclusion – Self exclusion is an option for those who are very concerned about their gambling. Players can exclude themselves for a period of 6 months and up to 5 years. When this option is selected, players will be unable to log into their accounts. They may also be unable to log into other online casinos that are run by the same provider. Should a player wish to end the self exclusion they will need to ask customer services. 

  • Self-assessment – Any player that thinks they may be spending too much money and/or time online can assess themselves. A list of questions that players can respond to is found here under “Self assessment”: https://www.21.co.uk/safer-gambling. If players answer “yes” to the questions they may need to seek help for a potential gambling problem. 

  • Parental controls – Some online casinos may seem quite appealing to those under the age of 18. 21 Casino is aware of this and does what it can to protect minors. Players are invited to download software that can block minors from accessing online casinos. The list of software can be found under “Protecting minors” on the safer gambling page. 

 

We at Profit Squad are impressed with the lengths that 21 Casino goes to in order to help players. It’s clear that those behind the site want players to stay safe and partake in responsible gambling. All credit to 21 Casino for this. 

21 Casino Customer Service

The issue of customer service can be a contentious one. Online casinos can try very hard to provide great customer service, however, many players can still be unhappy. This is undoubtedly because it’s hard to please everyone. 

As far as 21 Casino is concerned, it looks as though those behind the casino have worked hard. Players are offered 2 contact methods. These are:

While some online casinos offer more contact methods, 21 Casino offers 2 of the best methods. Players seem to be more than happy to use a live chat feature to reach out to customer services. This feature allows players to quickly get a response to their queries. Those who use 21 Casino’s live chat feature should expect to wait no more than 20 minutes during busy periods. This is a reasonable length of time to wait. 

Players can also make use of the email address, should they wish to. This option allows players to write out in detail any concerns or queries that they have. Players should expect to receive a response within 48 hours. This is the average amount of time to wait. 

While there could be a telephone number for players to call, there is at least a live chat feature. This feature is one of the better customer contact options out there. All credit to 21 Casino for offering this. 

  • Help Centre

21 Casino offers players the chance to find the answers to their queries in the Help Centre which can be found here: https://help.21.co.uk/hc/en-gb. Any player who has a few queries but does not want to reach out to customer services yet can make use of the Help Centre. Some of the topics covered include:

  • Account
  • Deposits and withdrawals 
  • Safer gambling 
  • Sports
  • Casino 
  • Live casino
  • Verification
  • Source of funds 
  • GDPR, security and other questions

 

When players click on their chosen topic they will be taken to another page. Here, players will be shown a range of sub-topics. They can then click on the question they’re looking for. Once players have clicked on the relevant question they will be shown an answer. Players who are not happy with the answer can reach out to customer services for help. 

Conclusion

21 Casino is a very good casino that has some great graphics, a good user interface and an impressive selection of games. This is a casino that seems to set itself apart from the rest. It does this by offering players the opportunity to have a great time. Additionally, players are kept safe thanks to the use of security methods. This means players can log in and bet on their favourite games without worry. 

With regards to customer service, players are undoubtedly looked after. With 2 good contact options in addition to a useful Help Centre, players are likely to have their queries solved. 21 Casino is one of the better online casinos out there as it has much to offer every player. 

FAQ

Yes. 21 Casino has been in operation since 2015. It is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. Only online casinos that have at least 1 licence should be trusted. 21 Casino is a completely legitimate and trustworthy online casino. 

At the time of writing (August 2022), 21 Casino had 1,450+ games. It is likely that more games will be added over time. 

The following casino software providers work with 21 Casino: NetEnt, Lightning Box, Betsoft, Elk Studios, Amaya, 2by2 Gaming, NextGen, Thunderkick, 1×2 Gaming, Ezugi, Blueprint Gaming, Quickspin, Aristocrat, Leander Games, and Genesis Gaming.

At the time of writing (August 2022), the following bonuses and promotions were offered: Welcome Bonus, Earn Live Casino Chips, You Could Win Live Casino Chips, A Share of £200, and Get a £10 Bonus. It is hoped that more bonuses and promotions will be offered in the near future. 

21 Casino is licensed by the UK Gambling Commission and the Malta Gaming Authority.

Customer service is very good. Players have 2 contact options to choose from: Live chat and email. It’s clear that the customer service team wants players to feel that their queries are taken seriously.

The minimum withdrawal is £10. This is excellent as many online casinos have a minimum withdrawal of £20. 

Those who choose to withdraw the money via an e-wallet will find their funds are with them in 24 hours. Other methods take up to 3 days to be deposited in a player’s account.

At the time of writing (August 2022), there was no VIP program. However, it is hoped that one will be added in the near future. 

Yes. Players can download an iOS app or an Android app, should they wish to.